Return Policy

We abide strictly by the guidelines and do not ship to cities or states where Kratom is illegal.
If an order is placed with the shipping city or state that meet the criteria where Kratom is indeed Illegal, you will be issued a refund, or we will contact your right away to inform you of this mistake.

If there is any reason why you are unsatisfied with our products, we ask that you please contact us to resolve the issue.

Due to the nature of the business, we take each customer refund on a case by case basis.
We truly work with each of our customers to ensure everything is made right.

All P.O. Box orders will be shipped by the US Postal Service and do not qualify for a refund or replacement for a lost package due to the operation of the USPS P.O box system.
If you have any questions, please email our support team at info@kangakratom.com.

Time Frame

Each refund is taken on a case by case basis. If we do offer a refund and not a replacement, it will take anywhere from 5 to 10 business days for us to receive your return. Once we receive it, it will take an additional 2 to 3 business days to process the return. Your bank could take anywhere between 5 to 10 business days to process our refund request. We will notify you by email once we have received your return and processed your refund.

Shipping

Please note, you will be responsible for the return shipping charges of your products. Return shipping charges are non-refundable. 
If you have any questions, please email our support team at info@kangakratom.com.

Contact

info@kangakratom.com

(800) 410-0197

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Disclaimer

Kratom is not used to treat, cure, or mitigate any disease, illness, ailment, and/or condition. Please see FDA import alert 54-15. We make no representations as to intended use or suitability for use. By using or browsing from KangaKratom.com you agree you are 21 years of age or older. By purchasing anything from KnagaKratom.com you agree that you are legally allowed to in your city, county or state.

These statements and products presented on this website have not been evaluated by the Food and Drug Administration (FDA). The products mentioned on this website are not intended to diagnose, prevent, treat or cure any disease or health conditions. Therefore, any information in this website is presented solely as the opinions of their respective authors who in which do not claim in any way shape or form to be medical professionals providing medical advice. KangaKratom.com and its owners or employees cannot be held responsible for and will not be liable for the inaccuracy or application of any information whatsoever herein provided. By purchasing our products, you agree that you are aware and in compliance with your local county, city, state or federal regulations. You must be 21 years old or older to purchase Kratom from KangaKratom.com. The US FDA Has Not Approved Kratom as a Dietary Supplement. We do not ship to the following states, cities and counties in the U.S.A where Kratom is banned: Alabama, Arkansas, Indiana, Rhode Island, Tennessee, Vermont, Wisconsin, Sarasota County, Union County, Denver, San Diego. Furthermore, Kratom is also banned in the following countries where shipment cannot be executed: Australia, Burma, Denmark, Finland, Israel, Lithuania, Malaysia, Myanmar, Poland, Romania, South Korea, Seden, Thailand, United Kingdom, Vietnam.

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